Shipping & Refund
Effective Date: September 23, 2025
Effective Date: September 23, 2025
At OFFBOUND, every piece is made to order. This means all sales are final. We do not accept returns or exchanges due to size, fit, or preference. Please review our size guide carefully before placing an order.
All orders are processed within 2–4 business days. You will receive an email with tracking information once your order has been shipped. Processing time may be extended during high-demand periods (such as product drops or sales).
Refund Policy:
Defective, Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, we are committed to resolving the issue.
Please contact us within 7 days of receiving your order at support@offbnd.com, including:
Your order number
A clear photo of the issue
A brief description of the problem
Once your request is reviewed, we will offer either a replacement at no additional cost or a full refund, depending on the specific case.
Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges for size, fit, or preference-related issues. We strongly recommend reviewing our size guide before placing your order.
Refunds
If a refund is approved, it will be processed to your original method of payment. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Non-Refundable Cases
We cannot provide refunds/replacements in the following situations:
Incorrect size, color, or product selected by the customer
Change of mind or buyer’s remorse
Delivery delays caused by carriers, customs, or international transit issues
Lost Packages
If your order appears to be lost in transit, contact us as soon as possible. We will investigate with the shipping carrier, and if the package is confirmed as lost and not delivered, we may offer a replacement or refund at our discretion.
For all issues: support@offbnd.com
Shipping Policy:
Order Processing
All orders are processed within 2–4 business days. You will receive an email with tracking information once your order has been shipped. Processing time may be extended during high-demand periods (such as product drops or sales).
Delivery Times (Estimates Only)
US: Economy 4–8 days | Standard 2–5 days
Canada: 10–30 business days
Australia: 10–30 business days
Mexico: 10-30 business days
Rest of World: 10–30 business days
Shipping Method | Delivery Time | First Item | Additional Item |
|---|---|---|---|
Standard | 10 - 30 business days | $10.00 USD | $4.99 USD |
Note: Remote regions may take longer. We're currently working on improving our international shipping service. We appreciate your understanding and remain available for any questions, clarifications, or assistance you may need.
Customs, Duties & Taxes
International orders may be subject to additional import taxes, customs duties, or fees imposed by your country’s customs office. These charges are the buyer’s responsibility.
Delayed or Missing Orders
Contact support@offbnd.com with your order number.
We’ll investigate with carriers. OFFBOUND is not liable for delays beyond our control (customs, strikes, weather, etc.).
Refund Policy:
Defective, Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, we are committed to resolving the issue.
Please contact us within 7 days of receiving your order at support@offbnd.com, including:
Your order number
A clear photo of the issue
A brief description of the problem
Once your request is reviewed, we will offer either a replacement at no additional cost or a full refund, depending on the specific case.
Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges for size, fit, or preference-related issues. We strongly recommend reviewing our size guide before placing your order.
Refunds
If a refund is approved, it will be processed to your original method of payment. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Non-Refundable Cases
We cannot provide refunds/replacements in the following situations:
Incorrect size, color, or product selected by the customer
Change of mind or buyer’s remorse
Delivery delays caused by carriers, customs, or international transit issues
Lost Packages
If your order appears to be lost in transit, contact us as soon as possible. We will investigate with the shipping carrier, and if the package is confirmed as lost and not delivered, we may offer a replacement or refund at our discretion.
For all issues: support@offbnd.com
Shipping Policy:
Order Processing
All orders are processed within 2–4 business days. You will receive an email with tracking information once your order has been shipped. Processing time may be extended during high-demand periods (such as product drops or sales).
Delivery Times (Estimates Only)
US: Economy 4–8 days | Standard 2–5 days
Canada: 10–30 business days
Australia: 10–30 business days
Mexico: 10-30 business days
Rest of World: 10–30 business days
Shipping Method | Delivery Time | First Item | Additional Item |
|---|---|---|---|
Standard | 10 - 30 business days | $10.00 USD | $4.99 USD |
Note: Remote regions may take longer. We're currently working on improving our international shipping service. We appreciate your understanding and remain available for any questions, clarifications, or assistance you may need.
Customs, Duties & Taxes
International orders may be subject to additional import taxes, customs duties, or fees imposed by your country’s customs office. These charges are the buyer’s responsibility.
Delayed or Missing Orders
Contact support@offbnd.com with your order number.
We’ll investigate with carriers. OFFBOUND is not liable for delays beyond our control (customs, strikes, weather, etc.).